From the Outside Looking In (2011)

Most Americans are not aware of a subclass of citizens who can only look at the American Dream from the outside. They are the millions of illiterate people who don't know what the internet is all about; who get their news from listening to TV commentators and their friends; who have to take their mail to someone else to be read to them; who faced unemployment long before it was a national issue; who often turn to drugs, alcohol and crime to numb the reality of life in limbo. While we talk about improving the schools, we only skirt the issue and refrain from calling it what it is; a crisis of illiteracy in America. See stories of people who know all too well.