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She has worked for a major U.S. carrier for more than fifteen years. Her work has been published in "The Best Women's Travel Writing 2010", and her column, "Galley Gossip: Confessions from the Jumpseat with Heather Poole", can be found on AOL's award winning website, "Gadling.com". She has been mentioned in or on People Magazine, Good Morning America (1975), 20/20 (1978), Fox and Friends (1998), The Weather Channel, New York Times, NBC New York, CNN, National Geographic Traveler, MSNBC, USA Today, The Times online, The New York Post, Entrepreneur Magazine, Marie Claire Magazine, Martha Stewart Weddings, CondeNast.com and Frommers.com. She lives in California with her husband and commutes to work in New York.